At Enyorata Seronera Camp, trust begins before a guest arrives. It begins when you visit our website, send an enquiry, request a quotation or share the information required to arrange your stay. This Privacy Policy explains what personal information we may collect, why we use it, when it may be shared and how we seek to protect it. We are committed to handling guest, partner and website visitor information responsibly, transparently and in accordance with applicable Tanzanian data protection requirements. By using our website or communicating with Enyorata Camps and Lodges, you acknowledge the practices described in this policy. Where consent is required for a particular use, you may be asked to provide it separately.

1. Who We Are

This Privacy Policy applies to Enyorata Seronera Camp, operating as part of Enyorata Camps and Lodges. Within this policy, “Enyorata”, “we”, “our” and “us” refer to the relevant Enyorata entity responsible for collecting or processing your personal information. Before publication, insert the full registered business or company name, registration details and official privacy contact information where legally required.

2. Scope of This Policy

This policy applies to personal information collected through:

• The Enyorata Seronera Camp website
• Online enquiry and reservation forms
• Direct email, telephone and WhatsApp communication
• Social media enquiries
• Direct reservations
• Tour operators and travel agents
• Online travel agencies
• Guest registration and check in
• Payment and invoicing processes
• Safari and transfer arrangements
• Newsletter or marketing subscriptions
• Guest feedback and review requests
• Photography and media consent forms

External websites and third party booking platforms maintain their own privacy policies.

3. Information We May Collect

Identity and Contact Information

We may collect your full name, title, email address, telephone number, WhatsApp number, home country, address and preferred language.

Reservation Information

We may collect travel dates, number of guests, children’s ages, room preferences, meal plan, Game Package selection, safari interests, transfer arrangements and special occasion information.

Travel Documentation

Where necessary for a confirmed booking, flight, park entry or legal requirement, we may collect nationality, date of birth, passport details, visa information and travel document copies.

Payment and Transaction Information

We may collect payment status, transaction references, billing information, invoicing details and records of amounts paid. Complete card information may be processed directly by an authorised payment provider rather than stored by Enyorata.

Dietary, Health and Accessibility Information

We may collect allergy information, dietary requirements, mobility needs or relevant medical information when voluntarily supplied for guest safety and service preparation.

Communication Records

We may retain messages, enquiry details, quotations, reservation changes, complaints, feedback and records of communication with our team.

Website and Technical Information

Our website may collect IP address, browser type, device information, approximate location, referring page, pages visited, session duration and cookie information.

Photography and Media

With appropriate notice or consent, we may collect photographs, videos, testimonials or other media connected with a guest’s stay.

4. How We Collect Information

We may obtain personal information:

• Directly from you
• From the person organising travel on your behalf
• From a family member or group leader
• From a travel agent or tour operator
• From an online booking platform
• From a transport or activity provider
• Through website cookies and analytics tools
• Through social media communication
• From publicly available information where lawful and relevant

A person providing information about another traveller confirms that they have authority to do so and that the traveller has been informed of the relevant privacy practices.

5. Why We Use Personal Information

We may process personal information to:

• Respond to enquiries
• Check accommodation availability
• Prepare quotations
• Confirm and manage reservations
• Process payments and issue invoices
• Organise rooms, meals and safari services
• Arrange transfers and third party activities
• Communicate before, during and after a stay
• Manage dietary, accessibility or safety requirements
• Meet legal, accounting and regulatory obligations
• Prevent fraud and protect our systems
• Improve website functionality and guest service
• Resolve complaints and disputes
• Request reviews and feedback
• Send marketing communications where permitted
• Maintain internal business records

We will not use personal information for an unrelated purpose without an appropriate legal basis or additional notice.

6. Basis for Processing

Depending on the circumstances and applicable law, we may process personal information because:

• It is necessary to respond to a request or perform a booking contract
• You have provided consent
• We must comply with a legal or regulatory obligation
• Processing is necessary to protect a guest’s vital interests
• We have a legitimate operational or business need that does not unfairly override individual privacy rights
• Processing is required for the establishment or defence of legal claims

Where processing relies on consent, consent may be withdrawn, subject to legal and contractual limitations.

7. Sensitive Personal Information

Health, dietary, disability, identification and travel document information may require additional care. We will seek to collect only the information reasonably required to protect guests, deliver services or meet legal obligations. Access should be limited to authorised personnel and relevant service providers. Guests should avoid sending unnecessary sensitive information through insecure communication channels.

8. Sharing Personal Information

We may share relevant information with:

• Authorised Enyorata staff
• Other properties within Enyorata Camps and Lodges
• Tour operators and travel agents
• Online travel agencies
• Payment processors and banks
• Accountants, auditors and professional advisers
• Safari guides and vehicle teams
• Airlines and airstrip transfer providers
• Balloon safari and activity operators
• Information technology and website providers
• Email and communication service providers
• Government, immigration, tax or park authorities
• Insurers and emergency assistance providers
• Law enforcement bodies where legally required

Only information reasonably required for the relevant purpose should be shared. e do not sell personal information to unrelated third parties for their independent commercial use.

9. International Data Transfers

Some service providers, booking platforms, cloud storage systems, payment processors or travel partners may operate outside Tanzania. Where personal information is transferred internationally, Enyorata will seek to use lawful arrangements, appropriate safeguards and any permits or approvals required under applicable Tanzanian law. Guests booking through an international agent or platform should also review that organisation’s privacy policy.

10. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected and to meet legal, accounting, taxation, contractual, insurance and dispute resolution obligations. Different categories of information may be retained for different periods. When information is no longer required, we will seek to delete, anonymise or securely dispose of it. Before publication, management should create an internal retention schedule covering enquiries, confirmed bookings, passport records, financial documents, guest preferences, medical information, website analytics and marketing subscriptions.

11. Information Security

We use reasonable administrative, technical and physical measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, staff confidentiality, password protection, secure hosting, software updates, backups and restrictions on sensitive information. No internet transmission or electronic storage system can be guaranteed to be completely secure. Guests should use caution when sending passports, payment details or medical information electronically.

12. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Operate essential website functions
• Remember visitor preferences
• Measure website performance
• Understand how visitors use different pages
• Improve navigation and content
• Support relevant advertising where consent has been obtained

Visitors may manage non-essential cookies through the website’s cookie settings or their browser. Disabling certain cookies may affect website functionality. The website should display a cookie consent banner before non-essential analytics or advertising cookies are activated.

13. Marketing Communications

Where permitted, we may send information about Enyorata properties, special offers, safari inspiration and relevant travel updates. You may unsubscribe at any time by using the unsubscribe option provided or contacting us directly. Withdrawal from marketing does not prevent us from sending necessary reservation, payment or service messages. Marketing consent should not be preselected on website forms.

14. Photography, Video and Testimonials

We may photograph or film camp settings, activities and special events for promotional purposes. We will seek appropriate permission before intentionally using clearly identifiable guest images or personal testimonials for advertising, website or social media purposes. Guests may inform management when they prefer not to be included in promotional photography. Professional filming and drone activity remain subject to separate permissions and park regulations.

15. Children’s Information

We may collect limited information about children where necessary to arrange accommodation, calculate rates, determine suitable activities or meet safety requirements. Parents, guardians or authorised adults should provide this information. We do not knowingly seek marketing consent directly from children. Information relating to children should receive appropriate protection and limited internal access.

16. Your Data Protection Rights

Subject to applicable law and relevant limitations, you may request to:

• Confirm whether we process your personal information
• Access information held about you
• Correct inaccurate or incomplete information
• Withdraw consent where processing depends on consent
• Object to certain processing
• Request deletion where information is no longer required
• Restrict certain uses of your information
• Stop receiving marketing communications
• Raise a concern about how your information is handled

We may need to verify your identity before responding. Some information may need to be retained where required by law, contract, taxation, safety or legitimate dispute resolution needs.

17. External Links

Our website may contain links to airlines, booking platforms, tourism partners, social media services and other external websites. Enyorata is not responsible for the content, security or privacy practices of an external website. Visitors should review the relevant third party privacy policy before submitting information.

18. Changes to This Policy

We may update this Privacy Policy to reflect legal, operational, technological or service changes. The latest version will be published on this page with a revised effective date. Material changes may also be communicated through another appropriate channel.